Privacy policy

Last updated: June 24, 2026

This policy explains what personal data Capturmoment collects, for what purpose, and what your rights are. Capturmoment is based in Switzerland and complies with the Swiss Federal Act on Data Protection (FADP); if you reside in the European Union, the GDPR may also apply to you.

1. Data controller

Capturmoment — 54 rue du Grand-Pré, 1202 Geneva, Switzerland. Contact: support@capturmoment.com.

2. Data collected

• Order information: the pet's name, your relationship to them, the occasion, musical style, type of voice, and the message and memories you entrust to us.
• Contact details: email address.
• Payment data: processed directly by Stripe; we neither receive nor store your banking details.
• Browsing data: pages viewed and steps in the journey (internal statistics), via a session identifier stored in your browser.

3. Purposes

• Creating and delivering your song (performance of the contract).
• Contacting you about your order (performance of the contract).
• Measuring and improving the purchase journey (the controller's legitimate interest).

4. Recipients and processors

Your data is accessible to the Capturmoment team and to our technical processors:

• Stripe (payment) — Stripe's policy.
• Supabase (hosting of the orders and statistics database).
• Meta / Facebook (advertising pixel and audience measurement).
• Google (audience measurement and advertising).
• TikTok (advertising pixel and audience measurement).
• Microsoft Clarity (audience measurement and site improvement: heatmaps and anonymized session recordings).

No data is sold to third parties.

5. Retention period

Order data is kept for as long as necessary to process it, then archived in accordance with legal obligations (particularly accounting). Browsing statistics are kept for 25 months.

6. Your rights

In accordance with the FADP, you have the right to access, rectify, erase and object to the processing of your data, as well as the right to obtain or transfer your data. To exercise them, write to support@capturmoment.com. You may also contact the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch). If the GDPR applies to you, you may contact the supervisory authority in your country of residence.

7. Cookies and trackers

The site uses a session identifier stored locally (localStorage) for internal audience measurement and the proper functioning of the purchase journey. It also uses the Meta (Facebook pixel), Google and TikTok advertising trackers for audience measurement and advertising. These third-party trackers are only activated after your consent, collected via a banner on your first visit; you can change or withdraw your choice at any time.

8. Contact

For any question about your data: support@capturmoment.com.